At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers. Should a product you purchase from our online shop not match your expectations or needs, our highly-trained sales team will be happy to assist you in locating an alternative option that better suits or, if none is available, assisting you with a return.
Return PolicyMost items can be returned within 30 days of delivery for either refund or site credit (see exceptions below). Returned items must be in their original condition and packaging in order to be accepted. They must not have been installed or modified and all additional parts, accessories, and instruction manuals must be included.
Items That Cannot Be Returned Include:All returns and exchanges are subject to applicable return shipping fees. Orders over $1,000 are subject to a 15% restocking fee; in addition, items marked as special order may be subject to additional restocking fee. Any upgraded shipping costs paid on the original order will also be deducted from the refund.
This includes but is not limited to:To initiate a return, please contact us with your order number via:
A PatioLiving team member will promptly review your order and assist you in beginning your return.
Damaged/Defective ItemsWe understand how frustrating a damaged or defective item can be. If your item has been damaged or is found to be defective, the PatioLiving team is happy to use every reasonable effort to work with you and find the best solution. In order to do so, you must contact PatioLiving within 10 days of the delivery date to qualify for resolution. To provide a resolution, we will require photos and may require the original item to be returned. If the required photos are not received by or, if required, the original item is not returned to our Returns and Claims team within 30 days of the delivery date, PatioLiving reserves the right to deny a refund or replacement.
Refund OptionsRefunds can be issued as either site credit or to your original form of payment. Site credit refunds will be processed within one business day and can be used on www.patioliving.com or any affiliated site. Refunds issued to your original form of payment will take three to five business days to process, depending on financial institution.
Cancellation PolicyOrders may be cancelled prior to 1. processing, 2. production 3. shipment; some exceptions apply. Refunds for eligible cancellations will be processed after the PatioLiving team confirms with the manufacturer that the order has not been processed, is not in production, and has not been shipped. Custom and built-to-order items are not eligible for cancellation once production on order has begun at full refund. The item specific return policy applies to any cancellation request that cannot be executed.
Warranty PolicyMost items sold on PatioLiving are backed by a manufacturer warranty. If you experience an issue with an item that offers a manufacturer warranty, please contact our customer service team and they will be happy to facilitate a resolution or connect you with the manufacturer to assist you directly. Please review the item detail page of the product for warranty details.
PatioLiving has partnered with Mulberry to offer extended warranty protection plans at the time of purchase. A Mulberry plan can be purchased during the checkout process or can be added at any time within 30 days of purchase by contacting our customer service team.
